GenTent has grown at an unprecedented level this year, and we are doing everything we can to meet the needs of our customers, and process your orders accurately and effectively.
Currently, we are seeing significant delays in our USA made products, and a slow-down in all material shipping, and carrier shipping to the customers during the continued Covid-19 Pandemic.
All orders will be processed as quickly as possible, often daily, however some of our products are seeing a 1-2 week delay.
Daily available orders must be submitted by 2 PM US Eastern Time. Expedited shipping is available for 3 Day, 2nd Day, and Next Day Air deliveries. These are paid shipments that have a same-day shipping cutoff of 1:00 PM U.S. Eastern Time.
- United States, U.S.V.I., and Puerto Rico customers can select Free Shipping.
- Expedited Shipping will be honored when available, or you may be contacted with refund information if your product faces shipping delays.
- Canadian customers will be offered live shipping rates through UPS. GenTent will assume as much of the duties and taxes UPS will allow for Canadian shipments from our cost.
- International customers will be offered live shipping rates through UPS. Customer is responsible for additional duties and taxes for non-Canadian international shipments
Most shipments come from our fulfillment partner in Virginia, although some shipments will ship from our office in New Hampshire. All packages are shipped insured, Should there be any issues with shipment, please contact us. Include your name, address, the date of your order, your order number, the shipping method and any tracking number in your email.