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GenTent Safety Canopies Limited Warranty

What is Covered

This warranty covers any defects in materials or workmanship of the GenTent® Safety Canopy under normal use in winds up to seventy mph forecast and snow loads up to eighteen inches, with the exceptions stated below.

How Long Coverage Lasts

The warranty runs from the date on your GenTent® product receipt. Warranty period for hardware components is three (3) years. Warranty period for STORMBRACER EXTREME canopies (or USA Flag or Made in USA on logo) is three (3) years. Warranty period for Stormbracer canopies without either the Extreme version insignia, USA Flag, or Made in USA is one (1) year.

What is not Covered

This warranty does not cover issues resulting from improper installation or issues resulting from not adhering to the Warnings and Cautions as stated in this GenTent Product Installation and Safety Manual. This warranty does not cover fading or discoloration caused by exposure to sunlight or chemicals, slight fabric color mismatches, or deterioration due to exposure to chemicals. This warranty does not cover abuse, misuse, or neglect including, but not limited to; lost parts, over tightening clamps, blocking a running portable generator exhaust with parts of the GenTent, or rips, tears or breaks due to sharp and/or heavy and/or falling objects. This warranty does not cover issues arising because of modifications made to your portable generator or to the GenTent® that have not been specified by the manufacturer.

GenTent products or components returned without an RMA and proof of purchase are not covered (see How to Get Service). Also, consequential and incidental damages are not recoverable under this warranty. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.

What GenTent Safety Canopies LLC Will Do During the term of this Warranty, GenTent Safety Canopies, LLC will repair any GenTent canopy or replace any GenTent frame or clamp component that proves to be defective in materials or workmanship. In the event repair of a GenTent canopy is not possible, GenTent Safety Canopies will replace your GenTent canopy with a new GenTent canopy of similar composition and price.

How To Get Service

Contact GenTent Safety Canopies LLC via email, calling 781-334-8368 or writing us at the address below to discuss your Warranty concern and obtain a RMA (return materials authorization). You must provide a copy of the original receipt or packing slip that you received as part of your purchase.

  • GenTent Safety Canopies, LLC
  • Attn: Customer Warranty Service
  • 44 Gile Rd
  • Nottingham, NH 03290

How State Law Applies

This warranty gives you specific legal rights, and you may also have other rights, which vary from state to state.