The GenTent customer care and fulfillment team has several policies and process to ensure orders are processed efficiently. Although our standard shipping days are Tuesday and Friday each week, we ship daily to storm threatened areas. Free shipments must be in by 3pm US Eastern Time the day before shipment. Same-day-expedited shipping is available for 3-day, 2nd day and overnight deliveries. These are paid shipments that have a same-day shipping cutoff of 11:30am US Eastern time. Additionally:
- Continental US customers can select Free 3-5 Day Shipping or select a same-day expedited shipment
- Hawaii and Alaska ship under our flat $20 shipping rate
- Puerto Rico & US Virgin Islands currently ship FREE as a response to the continuing outages from Hurricane Maria.
- Bahamas and Turks & Caicos currently ship FREE as a response to the continuing outages from Hurricane Dorian.
- Canada ships under our UPS Standard International Canadian flat rate of $35.
- International Flat Rate fees apply to countries outside of the US and Canada. We typically use UPS Worldwide for these shipments
Most shipments come from our factory and fulfillment center in Virginia. Some come from our main HQ location in New Hampshire. All packages are shipped insured, Should there be any issues with shipment, please
contact us. Include your name, address, the date of your order, your order number, the shipping method and any tracking number in your email.
For your convenience, please note the UPS Ground transit times from our current primary shipping location: